Gerard Craughwell (Independent) | Oireachtas source

It seems mediation is a key tool used by the ombudsman. How happy are the witnesses that the mediation system works, particularly since the financial crash? Since the financial crash, there have been people within this organisation here who have set themselves up as mediators between lending institutions and distressed mortgage holders and the likes. Does Mr. Sloyan see mediation as a key role for the ombudsman and are there successful outcomes for members of the public?