Mr. Liam Sloyan:

The great thing about mediation is that the resolution they come to is one that is agreed between the two parties. Both parties have signed off that this is a resolution they are happy with and agree with. It is also a quicker way of resolving the complaints and coming to a resolution than the more formal process. There is an awful lot to be said for it. It is very successful, it closes a lot of complaints and it closes them in a context whereby both parties have agreed to the resolution, which is very positive.