Mr. Liam Sloyan:

We do very much look back on our work and I mentioned the types of processes we have whereby the majority of complaints that come into the FSPO are closed through informal processes such as mediation, agreement between the parties or through the registration and assessment process. That results in about 85% of complaints being closed within 12 months. In terms of the various outcomes, in 2023, there were total financial outcomes for complainants in the order of €4.7 million, which is similar in terms of order of magnitude to the previous year. All in all, we closed more than 5,000 complaints in the year, and we are very conscious when we are doing that of the difficult situations people can often be in when they are making these complaints. To resolve that many complaints and to bring a resolution to that many individual complainants is something our colleagues can be very proud of.