Ms Helen Dixon:

Clearly we have jurisdiction if individuals are frustrated to the point that they cannot get access to customer service, have a complaint acknowledged or get a unique ID. That is very much on point with the case we took. Eir is not the only provider we have taken to court. We took a similar case against another mobile phone provider in 2021. It is worth raising the issues with the Senator's provider and escalating it to ComReg if he does not get a satisfactory response. We are genuinely happy to hear about these issues, identify trends and target enforcement action at them, if appropriate.