Gerard Craughwell (Independent) | Oireachtas source

I have two mobile phones in my family with the same provider. One is a business phone, which is mine, and the other is a non-business number. If I ring support on the business line, I will have an answer within three or four minutes. On the other, if I ring on a Tuesday, I might get an answer on the following Friday. The company simply does not answer. It does everything to encourage customers to send SMS messages or emails and simply frustrate customers to the point of giving up on trying to get support. When we talk about Eir, we have open evidence, if you like, that there was a problem. ComReg brought a case against it and was successful in the prosecution. It is hard to prove that there is a direct or determined move to stop people ringing looking for support, but if they are frustrated by having to hang on, it has to be called out. It has to be stopped. Does ComReg have any jurisdiction in that?