Cormac Devlin (Dún Laoghaire, Fianna Fail) | Oireachtas source

I was struck by chapter 6 of the annual report, which relates to how the office helps the public. It is mentioned that some of the complaints were referred to the European Commission, which Ms O’Reilly spoke about earlier, to national or regional ombudsmen and to EU networks such as Europe Direct and Solvit. Why are Europe Direct and Solvit referred to? If Ms O'Reilly will excuse my ignorance, what is their role?