Emer Higgins (Dublin Mid West, Fine Gael) | Oireachtas source

Super. I thank Ms O’Reilly. That is really insightful. It is great that she is so willing to share tips with regard to what she has learned. All this committee wants to do, and I am sure this is true of everyone in every her office, is streamline process in order that we are putting the complainant at the heart of it and that he or she will get a sympathetic response and the facts of the matter. If a query cannot be responded to, they the person involved should at least know that.