Ruairi Ó Murchú (Louth, Sinn Fein) | Oireachtas source

In fairness, it is instant and it is easy in that sense. I remember someone saying about customer service that we should always pay attention to those who are bothered enough to complain. That is how to improve the service. They care enough to do it in the first place. Politicians and others are best to ignore half of what they deal with on Twitter. Does Mr. Hann find it useful from a customer service point of view?