Oireachtas Joint and Select Committees
Tuesday, 13 December 2022
Joint Oireachtas Committee on Transport, Tourism and Sport
Provision of Bus Services in Dublin: Discussion (Resumed)
Mr. Billy Hann:
Absolutely. It gives us an opportunity to get feedback on a real-time basis, on which we can respond to customers straight away. Then there are official complaints as well. It is a combination of both of them; one feeds into the other. Plus, the information we get back from this committee that helps us to investigate where the concerns and issues are to improve our services.
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