Oireachtas Joint and Select Committees
Tuesday, 13 December 2022
Joint Oireachtas Committee on Transport, Tourism and Sport
Provision of Bus Services in Dublin: Discussion (Resumed)
Mr. Billy Hann:
It is, but we have an extensive programme for monitoring our Twitter feeds to get feedback from our customers. None of us wants complaints about our services, but at the same time, it is a very valuable source of information. Twitter happens to be one of the platforms in which we have invested heavily to engage with customers and to try to resolve their issues upfront.
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