Timmy Dooley (Fianna Fail) | Oireachtas source

People will relocate if the offer is right but if Eir is pitching its offering at the retail and hospitality sector, it may not be getting people who are technically competent to meet the demands of the service.

This is a technical point but a particular matter has been raised with me by a constituent. The person in question had moved from the Eir service to a competitor, which was Sky in this case, but continued to be billed through a standing order from their account. The individual concerned lives independently but has both a physical and an intellectual disability. A family member became aware that the account was being debited on a monthly basis by two providers. They had moved to Sky and Eir was still taking the money. When a family member made contact, when it was noticed after a year, Eir sent a bill to continue the service for additional money and then followed up with a legal letter from a solicitor. In my business, we lose voters but providers lose customers. What system does Eir have in place to ensure that, when it loses a customer and that person moves to some other provider, it does not continue to take direct debits from the account concerned?

Eir would have been paid by its competitor as well for the access to the line and so on.