Oireachtas Joint and Select Committees
Wednesday, 25 November 2020
Joint Oireachtas Committee on Transport, Tourism and Sport
Broadband Connectivity and Telecommunications Issues: Eir
Ms Carolan Lennon:
We would not do that correlation because that would be done separately. When a customer leaves Eir, we cease the line and the billing associated with it is also ceased. If a customer who is in contract leaves, be that on a fixed line or mobile, there is usually a follow-up bill. It sounds like that cancellation was not properly processed. If the Senator gives me the details I will follow up on it. Normally, when a person cancels that all stops. That is usually what happens.
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