Ms Carolan Lennon:

There is one other point I would like to make. We probably did make a mistake in choosing Sligo to build from a greenfield site. There was no history of contact centres in Sligo before we got there, which meant that when we were hiring local staff and people travelling from the environs, many of them came to us from retail or hospitality. They came in because they wanted to build a career in Eir and many of them are team leaders now. That was a challenge. It took us longer to train them and the centre in Sligo only opened last November, which is this time last year, so to be fair to them, they were in their roles a relatively short time when Covid hit and they found themselves at home.