Gerry Horkan (Fianna Fail) | Oireachtas source

That is what I am driving at. Over time, if banks act in the way they are supposed to act, Mr. Deering's office will not have as much work to do. People will always have the opportunity to submit a complaint, however vexatious or frivolous, in the hope that they might get something out of it. I do not think Mr. Deering's office is seeing many such cases. He is seeing people who come to his office with a genuine complaint. His office is the last resort. We can see the immediate outcome. A very small number of complaints were left out or withdrawn owing to jurisdiction issues. The outcome in many more cases was legally binding mediation. The complaints seem to be genuine and the complainants seem to have valid concerns in the vast bulk of cases. When Mr. Deering has the additional staff, what will he do to let everybody know his office is there? That will put the banks and the other institutions on their toes to do it right in the first place and not have this stuff.