Mr. Ger Deering:

Part of our three-year strategy is to increase outreach. We do a limited amount of outreach now, but it is an important part of our strategy to reach out and ensure that consumers who might not normally know that we are available know about our services. We are also trying to make our services as easy as possible to access. The role of our dispute resolution service, which is headed by Mr. Diarmuid Byrne, has helped people to understand the process and maybe gain easier access to a resolution. As part of our strategy, we will certainly do an outreach programme to make people more aware that we exist and of how our services operate.