Mr. Ger Deering:

While the number of complaints has levelled off a little, it has continued to rise. Tracker mortgages have played some part in that but there may also be more of an awareness of what the office does. We want to increase that awareness. When we manage to get ourselves up to date with the complaints we are dealing with, we would like to have a broader awareness of what the office does and ensure that people are aware that we are available. We are trying to get the banks to resolve more complaints themselves or indeed avoid causing complaints in the first instance.