Mr. Bernard Byrne:

On the issue of engagement, we agree and we accept the fact that we do not always get it right. We do not say that every time we position ourselves that we get it right all of the time. We have a significant number of people involved, on a permanent basis, in trying to resolve these issues and we have a lot of issues to get through. It is our intention to engage as proactively as we can. Sometimes we do not get it right and we are always open to examining these matters again. Does Mr. O'Keeffe wish to comment?