Mr. Jim O'Keeffe:

Clearly, the Deputy has asked me to meet the people present and I will do so. I must be fair to the 1,500 people who work on these issues day in and day out, and many of them are watching these proceedings. They do a great job in their engagement with customers. We do not get the process right all the time. Sometimes we must ensure that we use the right language and share the right information, etc. so that we can consider a matter and move it on. Of course I will meet the people after the meeting.