Catherine Connolly (Galway West, Independent) | Oireachtas source

Absolutely, that is just common sense. We do not need an IT system to tell us all that. There has to be a value before it can be recouped.

The weakness identified was the IT system as I understand it - the Chairman is shaking his head. I will just put my question. It showed a snapshot in time as opposed to the history. For example, cases were closed and nobody knew if the repayments had stopped or not. The snapshot in time was a problem. It was not giving an overall picture. I would have thought that as the office went for a very expensive IT system, one should be able to see that.

Another thing is the confusion. Ms Lyons has told me the confusion is gone. Certain Departments thought the office was looking at the legacy cases and other Departments thought it was their role, for different reasons. That confusion is gone, is it? They all know what they are doing now. Going back, then, to the snapshot in time, the IT system required a lot of physical inputting of data. Can Ms Lyons clarify whether that has changed?