Ms Paula Lyons:

There are a couple of points there. One is picked up by what the Deputy referred to earlier in terms of improved reporting, looking at where cases are in terms of status and balances outstanding. That will improve that picture and it will be an improvement for finance officers to be able to track as well.

The other thing to remember is that not all the payrolls were within the shared service centres. The reconciliation between what was being recouped in a Department and not necessarily through a payroll that was being administered by the shared service caused another layer of reconciliation challenge. Now we have all the payrolls within the shared service so we have a better view end to end. We would, therefore, be able to see where a recoupment stopped and why, and to follow it up fairly quickly. The situation in 2016 certainly presented more challenge in trying to manage it as an end to end process. The full migration of payrolls will improve that.