Ms Paula Lyons:

The delay was in the system. What we are looking at is a reorganisation internally to centralise the calculation of values. It has been a distributed function within our payroll shared services centre. We recognise that it can cause delay where it is spread across a number of different functions. We intend to centralise it so that we reduce and eliminate delay in the calculation of values. That is key to the recoupment process commencing. Until a value is confirmed, the recoupment process cannot commence.