Oireachtas Joint and Select Committees
Thursday, 12 October 2017
Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach
Banking Sector in Ireland (Resumed): Customer Experience
9:30 am
Kieran O'Donnell (Fine Gael) | Oireachtas source
The witnesses' stories are very stark. I am from Limerick, where we deal with people like this at all stages. The witnesses are a few of many and it is fantastic that they have gone public. Mr. Kissane has dealt with the banks. We have had them here repeatedly, as well as the Central Bank, in respect of the trackers. I find it astounding that the banks do not have the information at their fingertips that the Central Bank review requires. In my dealings with banks, if one is going to them looking for something, they normally have the information overnight to counteract one, if it is to their advantage. Why is it taking so long for them to comply with the requirements for the Central Bank review? We live in an age of systems and computers. I would say every customer is itemised within the bank. Why is this taking so long?
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