Oireachtas Joint and Select Committees
Thursday, 12 October 2017
Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach
Banking Sector in Ireland (Resumed): Customer Experience
9:30 am
Ms Niamh Byrne:
The bank also says it could not stand by what a broker tells a client, but the broker is the bank's agent. When a client speaks to a broker, it is as if he or she is speaking to the bank. The bank has contracted with that broker to act on its behalf. Therefore it cannot say that, although it tries to do so.
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