Oireachtas Joint and Select Committees

Thursday, 12 October 2017

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach

Banking Sector in Ireland (Resumed): Customer Experience

9:30 am

Mr. Padraic Kissane:

I think everybody in the room knows why it is taking so long; they just do not want to say it. We all know the answer. It is to stop the admission. I would say some of the banks' actions were on the basis of letting the first guy down the road to see how he got on, and then adopting, correcting, changing, swinging and adjusting their position accordingly. They wanted to see if there were any legal errors made that they could improve on. The one purpose is to get the number affected as low as possible. It is as clear as day that this is what is going on.

The length of time it has taken is frustrating, as I have said before. For the banks to think about doing this is bad enough, but for them to set about doing it and covering it up is the fundamental disgrace. There is so much that I could say but I have to be careful because they are waiting for me to trip up. The committee can be absolutely certain that they are all watching this and are waiting for me to say something so they can be in my door with litigation and so forth. I have run that gauntlet since 2011 or 2012 when I went public. There is one fundamental I stick with: Two plus two equals four. It is never three and is never going to be five. It is a simplistic argument. Without access to their systems, I can tell them more about their accounts. If they gave me a set of an account today I would tell them to the cent what the overcharge was and what it would cost going forward. It is not complicated.

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