David Cullinane (Waterford, Sinn Fein) | Oireachtas source

I thank Mr. Yeomans.

Caranua has at least acknowledged today that there were issues with the service, although they have mainly been put down to huge pressures in terms of staffing and the volume of requests coming in. As elected representatives and committee members, we have received correspondence from individuals who feel aggrieved and upset. What measures has Caranua taken to reflect its acceptance, as a corporate entity, that there were failures? How has it communicated this to survivors, given the sensitivities involved? We all know that we needed to make sure survivors would get the best possible service. However, that does not seem to be the case in this instance and it is troubling, notwithstanding the reasons. Has the board of Caranua reflected on this and discussed how it can communicate with survivors that it got it wrong? Without acknowledging that it was necessarily at fault, Caranua should communicate that it just got it wrong and that the service was not what it should have been. Was that message ever communicated to survivors?