John McGuinness (Carlow-Kilkenny, Fianna Fail) | Oireachtas source

I apologise for interrupting Mr. Sheridan. This is just an example of how people are being treated by a bank that is becoming more arrogant by the day, and most banks are. I wish to put on the record that I see a significant difference between the manner in which banks previously treated their customers and the manner in which they are doing so now. This customer I referred to says there is absolutely nothing in the promotional material they have from 2005 to suggest that a customer might lose his or her tracker. In other words, they have investigated the matter, they have the evidence, they have presented it to the bank and they have asked the bank in a reasonable way to consider the matter and not to push them any further. They have told the bank they are almost a beaten docket because of what it has done to them. However, the bank refuses to deal with them. This has been going on in this case since 2010. The bank is destroying this person's life. How many more lives is it destroying and what action can the Central Bank take?