Mr. Bernard Sheridan:

In the context of the examination, the priority of our work in considering what has been happening is to focus on the people who are in scope and who the lenders have said have not been impacted. They are the people in respect of whom we really need to be satisfied that this is true. The lenders are making assessments, as in the case referred to by the Chairman, that perhaps the lender has no case to answer. We have put in a framework and independent oversight to verify this. Our role is to assure this happens, and we have employed and are employing additional resources and expertise to challenge the banks. Ultimately, if we end up in a dispute, we will use all our supervisory and enforcement powers to deliver for the customer.