Ms Nóirín O'Sullivan:

I want to be very clear. I have never said I will not take responsibility. I am taking responsibility. From the time I became aware in 2014 that an issue had been raised, albeit in anonymous correspondence, I took responsibility for making sure instructions were issued to address the issues contained in the correspondence. That is what has led us to this place. We went and turned over the stones to see what exactly we were dealing with. The fact is that the corrective actions we have taken since 2014 make it a better service and ensure we will deliver a better service to the community. I have never said I will not take responsibility.

When we turn over stones, we will find things that are wrong. Our commitment is to ensure we identify them and put them right.