Joan Burton (Dublin West, Labour) | Oireachtas source

That is important to the staff in the Department because they have been on the front line of people losing their jobs, often arriving in great distress. The staff try very hard to give a good service to people. Public servants come in for a lot of knocks and it is important to acknowledge it when people improve services and do their best for people. They are not perfect and we have much further to go but the service has improved considerably for most people.