Ms Patricia Cartes:

We have engaged with the anti-bullying working group set up by the Ministers, Deputies Quinn and Fitzgerald.

We do not work directly with the office for Internet safety. However, both Webwise and hotline.ie are parts of the office for Internet safety and we engage with them on a daily basis. The channel I mentioned previously, policy casework, is open to them to submit reports to us. While we have not engaged directly with the arm of this organisation, we regularly engage with both the INSAFE and INHOPE notes that work closely with the office for Internet safety.

On the number of staff, Mr. Milner mentioned earlier that we are a technology company and engineering is at the heart of what we do. If one comes to Facebook, one will see hack signs everywhere - I refer to ethical hacking. When we realised that we were not providing users with transparency on reports, rather than looking to hire 3,000 staff to respond to queries we designed a support dashboard which brought our back-end to the front of the users.

If one submitted a report one could see the progress made on it by going to account settings. When we face safety issues we always examine how to develop technology with our engineering resources. The user support team is at the forefront when it comes to user queries, but a site integrity engineering team defines some of the mechanisms we apply over time on the platform.