Paul Donnelly (Dublin West, Sinn Fein)
Link to this: Individually | In context

372. To ask the Minister for Employment Affairs and Social Protection the number of WTE staff by grade and gender working in the National Community Welfare Contact Centre as of 25 November 2025, in tabular form. [67634/25]

Dara Calleary (Mayo, Fianna Fail)
Link to this: Individually | In context

Calls from customers with Community Welfare Service queries are handled by a two tier contact centre. Tier 1 calls are answered by the National Intreo Contact Centre (NICC) which provides a single point of phone contact for customers who are making enquiries about the range of Intreo services and payments. Tier 2 calls are escalated, where necessary, from the NICC to the Community Welfare Officer line.

While the NICC advisors take calls about Community Welfare Service (CWS) specific queries as well as the wider range of Intreo services and payments, CWS calls are answered immediately on a priority basis.

The tables below detail the number of full-time equivalent staff, by grade and gender, that were based in the NICC (Table 1), and on the Community Welfare Officer line (Table 2) as of 3rd November 2025.