Written answers
Thursday, 9 October 2025
Department of Public Expenditure and Reform
Departmental Expenditure
Naoise Ó Cearúil (Kildare North, Fianna Fail)
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171. To ask the Minister for Public Expenditure and Reform to detail the instances in which software or IT systems procured by his Department or agencies were later deemed unfit for purpose; and the costs of replacement or remediation. [54399/25]
Jack Chambers (Dublin West, Fianna Fail)
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I wish to advise the Deputy that my Department has not had any software or IT systems deemed unfit for purpose. This is also the position in respect of the State Laboratory, Office of the Regulator of the National Lottery, Public Appointments Service and Office of Public Works. Information in respect of the Office of the Ombudsman and the National Shared Services Office is set out in the tables below.
Office of the Ombudsman
Year | Instances in which software or IT systems procured were later deemed unfit for purpose | Cost of replacement or remediation |
|---|---|---|
2020 | Nil | Nil |
2021 | Nil | Nil |
2022 | Nil | Nil |
2023 | Nil | Nil |
2024 | Portals Development Project €31,248. This project was discontinued following the pilot phase. It was identified that new technologies would be required to support the next phase of the project. Based on a revised cost-benefit analysis, the project was discontinued. The business analysis element of the pilot project will be used on a future portal project once a current system upgrade / migration has been completed. | Nil |
2025 to date | Nil | Nil |
National Shared Services Office
Year | Instances in which software or IT systems procured were later deemed unfit for purpose | Cost of replacement or remediation |
|---|---|---|
2020 | Nil | Nil |
2021 | Nil | Nil |
2022 | Nil | Nil |
2023 | Data Transfer Software was procured which did not meet the NSSO's requirements. | Not applicable as the vendor replaced the software with alternate software at no additional cost which met the NSSO's requirements. |
2024 | Nil | Nil |
2025 to date | Nil | Nil |
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