Ruairí Ó Murchú (Louth, Sinn Fein)
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804. To ask the Tánaiste and Minister for Justice and Equality his plans to update the visa IT/Portal system which has huge technical issues; and if he will make a statement on the matter. [47700/25]

Colm Brophy (Dublin South West, Fine Gael)
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In line with a Programme for Government commitment to significantly enhance the delivery of public services digitally, my Department has introduced a centralised customer service unit, supported by a Digital Customer Service Portal, to offer a modern customer contact centre to immigration applicants.

The Customer Service Portal went live in October 2024, and is a self-service portal that enables applicants to check their immigration application status, book first-time registration appointments, and submit queries. The Customer Service Portal is now the primary avenue to communicate with my Department's immigration function which is committed to providing the best possible service to applicants.

Since the launch of the Customer Service Portal and up to the end of August 2025, there are now over 174,500 registered customers, and there has been more than 185,500 resolved queries. Additionally, in excess of 76,000 successful appointments have been made.

My Department continues to monitor customer experience and is committed to its continuous improvement. The functionality of all our online platforms are under constant review.

If the Deputy is aware of any particular issues with the service or an application, he can contact my Department's Immigration Oireachtas service, IMoireachtasmail@justice.ie, who can assist to resolve the matter.