Dara Calleary (Mayo, Fianna Fail)
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In order to ensure that the application process is efficient, accessible and easy to navigate, my department provides multiple channels for customers to access the various Social Welfare application forms, including:

• Online - downloading forms from gov.ie or by using the department’s ‘Request Postal Application Forms’ webpage on gov.ie, with application forms posted directly to customers’ specified addresses
• Phone - by phoning the department's scheme areas
• In person - by visiting any of the department’s 62 Intreo centres, its 55 branch offices or from Post Offices nationwide

Whilst my department endeavours to process all form requests received through our online ‘Request a Postal Form’ service within two working days, occasional delays can occur. These delays typically occur when application forms are being updated with new information to ensure customers receive the most up-to-date form.

Customers are encouraged to apply online as this is the quickest and easiest way to make an application. MyWelfare is our secure and user-friendly online portal that enables customers to apply for a wide and expanding range of social protection payments, make declarations, requests statements, calculate benefits and submit appeals.

To assist customers in availing of this efficient digital channel, my department has introduced self-service computers in 55 Intreo centres, with trained staff to support those without access to the necessary technology or broadband to apply for services online. Last year, a customer survey indicated a 96% satisfaction rate with the online application process

My department regularly reviews the availability of application forms with a view to improving accessibility. These measures are all part of the ongoing commitment to improving the quality of the services provided.