Written answers

Tuesday, 15 July 2025

Department of Employment Affairs and Social Protection

Community Welfare Services

Photo of Charles WardCharles Ward (Donegal, 100% Redress Party)
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666. To ask the Minister for Employment Affairs and Social Protection the number of WTE community welfare officers based in Donegal in 2024 and to-date in 2025, in tabular form; and if he will make a statement on the matter. [39657/25]

Photo of Dara CallearyDara Calleary (Mayo, Fianna Fail)
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The delivery of vital locally based Community Welfare Services to meet the challenges and the needs of citizens across the country is a priority for me and for my Department.  The Community Welfare Service (CWS) provides a flexible service to meet the different needs of people, who may find themselves in a financially difficult or vulnerable situation.  It is a priority that this service is easily accessible and responsive to our client’s needs.

Community Welfare Officers (CWOs) are physically on site daily in over 50 locations across the country where they are available without an appointment, during business hours, Monday to Friday.  In addition to meeting people in Intreo Centres and Department of Social Protection offices, CWOs can facilitate an appointment within a short time of a person requiring such a meeting, at a mutually agreed location, including at the person's home.  This reflects my commitment to continue to support the delivery of locally based services.

The number of working time equivalent (WTE) CWOs engaged in the delivery of Community Welfare Services in Donegal in 2024 and to June 2025 are as follows:

Year Months Office CWO WTE
2024 Jan to June Donegal 14 13.5
2024 July to Dec Donegal 14 14
2025 Jan to Feb Donegal 13 13
2025 Mar to June Donegal 14 14
While local face-to-face engagement with people continues to be a cornerstone of the CWS, it is important to mention that a person does not need to meet with a CWO to make an application and any person who needs to access the CWS can call the National CWS freephone number at 0818 60 70 80, to make an appointment or arrange to speak directly to a CWO.  A person can speak with a CWO over the phone if they do not wish to travel to meet with a CWO in person.  This service is used by customers in rural areas in particular, who can have their needs met without the requirement to travel.

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