Sinéad Gibney (Dublin Rathdown, Social Democrats)
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266. To ask the Minister for Employment Affairs and Social Protection to provide an update on the use of artificial intelligence (AI) in his Department; the AI technologies the Department uses, the purpose and function of said technology in the context of the work of the Department, and the associated costs of the licensing or use of AI by the Department in the past 12 months, in tabular form. [38625/25]

Dara Calleary (Mayo, Fianna Fail)
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My Department is currently examining the potential future use of Artificial Intelligence (A.I.) technologies. This has involved active participation in several stakeholder groups, such as, the Department of Enterprise, Trade and Employment's working group on the implementation of EU AI Act.

An A.I. Chatbot on the MyGovID platform is currently in use, providing real-time advice to customers on how best to use the MyGovID service. MyGovID chatbot is built using Microsoft Azure Services and is part of the Department's overall MyGovID Azure subscription.

As part of an internal review of Microsoft Office services in the Department, a small number of users are piloting an upgrade, which includes limited integration of A.I tools within the suite as standard.

The Department will continue to examine the merits of A.I. suitability for departmental needs.