Barry Heneghan (Dublin Bay North, Independent)
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644. To ask the Minister for Public Expenditure and Reform further to Parliamentary Question No. 381 of 8 April 2025, the name of the Department or, as appropriate, the name of the office, that decided that payslips would not issue to recipients of civil and public service pensions, along with the date this decision was made. [19453/25]

Barry Heneghan (Dublin Bay North, Independent)
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645. To ask the Minister for Public Expenditure and Reform further to Parliamentary Question No. 381 of 8 April 2025, to outline all the reasons it was decided not to issue payslips by post to the recipients of civil and public service pensions; and whether cost was an issue; and whether it was an administrative or political decision. [19454/25]

Barry Heneghan (Dublin Bay North, Independent)
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646. To ask the Minister for Public Expenditure and Reform further to Parliamentary Question No. 381 of 8 April 2025, whether he wishes to clarify that when he stated that the National Shared Services Office "is responsible for the distribution of staff and pensioner payslips, these payslips are distributed by electronic means and are available to access 24/7 on its website", if he meant to say 'accessible', as the word 'distributed' indicates that payslips are posted in hard copy or issued electronically by email. [19455/25]

Barry Heneghan (Dublin Bay North, Independent)
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647. To ask the Minister for Public Expenditure and Reform further to Parliamentary Question No. 381 of 8 April 2025, what consideration was given to the recipients of civil and public service pensions without the means of engaging online with the predecessor of the National Shared Services Office (NSSO) when it decided to cease issuing payslips to civil and public service pensioners, particularly in the context that many in receipt of a pension from NSSO never worked on ICT equipment and do not own or know how to operate a computer. [19456/25]

Jack Chambers (Dublin West, Fianna Fail)
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I propose to take Questions Nos. 644, 645, 646 and 647 together.

I understand that the decision to cease the routine issue of paper payslips was made by the Department of Public Expenditure and Reform early in the previous decade as part of the Public Service Reform Programme and a wider Government strategy to digitalise public services.

Since its establishment in 2014, the NSSO has had responsibility for the distribution of Civil Service staff and pensioner payslips and the Office now processes pensions payments to over 76,000 pensioners.

Payslips are accessible by electronic means and are available to access 24/7 on the NSSO’s website. In addition, anytime there is a variance of €50 euros or more in a pensioner’s pay, the NSSO automatically issues a printed payslip to recipients in the post.

With respect to accessibility, a dedicated support line to deal with pension queries is available to NSSO customers to assist with any queries they have. This includes providing assistance with requests for specific printing of payslips, where retirees are unable to access them via other means.