Barry Ward (Dún Laoghaire, Fine Gael)
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41. To ask the Minister for Transport, Tourism and Sport if his attention has been drawn to reports of the mistreatment of customers by an airline (details supplied); the measures he will take to engage with this company in relation to this practice; and if he will make a statement on the matter. [17753/25]

Darragh O'Brien (Dublin Fingal East, Fianna Fail)
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While the Department of Transport has overall responsibility for transport policy, including aviation, it is not within its remit to intervene in the operational matters of private commercial airlines, such as baggage policies.

Generally, the contract between the airline and customers is bound by the terms and conditions set out at the time of booking with the airline. Passengers are advised to check the terms and conditions of their booking and/or the airline standard terms relating to carriage, as it may set out the accepted weight and dimensions of hand baggage included with their ticket and any associated fees where these conditions are not met.

Anyone who has already corresponded with the airline but is unsatisfied with their response may wish to get additional information about their entitlements and options if they wish to bring the matter further by contacting the Competition and Consumer Protection Commission or the European Consumer Centre who can assist with cross EU consumer matters, details can be found at www.ccpc.ie and www.eccireland.ie.