Ruth Coppinger (Dublin West, Solidarity)
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1103. To ask the Tánaiste and Minister for Justice and Equality if he will review concerns with the naturalisation portal (details supplied); and if he will make a statement on the matter. [10968/25]

Barry Ward (Dún Laoghaire, Fine Gael)
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1123. To ask the Tánaiste and Minister for Justice and Equality further to Parliamentary Question No. 540 of 4 March 2025, if his attention has been drawn to concerns related to IT issues in the application process for non-EU residents applying for citizenship by naturalisation (details supplied); and if he will make a statement on the matter. [11364/25]

Paul Murphy (Dublin South West, Solidarity)
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1130. To ask the Tánaiste and Minister for Justice and Equality if he will instruct his Department to examine issues surrounding the naturalisation process (details supplied); if reforms will be made to simplify the process for those applying; and if he will make a statement on the matter. [11506/25]

Jim O'Callaghan (Dublin Bay South, Fianna Fail)
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I propose to take Questions Nos. 1103, 1123 and 1130 together.

As part of my Department’s continued commitment to improving its services, an online citizenship application process was made available in October 2023. This has made the application process easier for applicants, allowing them to easily fill in relevant forms, make payments and submit their application online.

The Citizenship Division of my Department have produced a guidance document for all potential applicants which outlines which documents are required for the application. This document is published on my Department's Irish Immigration website and is available here: www.irishimmigration.ie/wp-content/uploads/2024/04/Citizenship-Guidance-Document-April-2024.pdf

In cases where incomplete applications are received, the application is returned to the applicant with a request to provide the missing documentation within 28 days. A reminder is issued after 18 days if the required documentation has still not been provided.

Citizenship Division are aware that in some instances, applicants are uploading the documentation but failing to resubmit the application. If the required documentation is not re-submitted by applicants within the specified timeframe, then their application is deemed incomplete and subsequently refused. It is essential that applicants resubmit their application.

In the past 3 months, over 3,500 applicants have successfully uploaded missing documentation/information and successfully resubmitted their application for consideration.

Furthermore, since the launch of the online application and up to the end of January 2025, over 39,000 applications have been successfully received. This has contributed to a record number of citizenship decisions made last year.

Citizenship Division continue to monitor customer experience and are committed to its continuous improvement.