Written answers

Tuesday, 25 February 2025

Department of Employment Affairs and Social Protection

Citizens Information Services

Photo of Ivana BacikIvana Bacik (Dublin Bay South, Labour)
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584. To ask the Minister for Employment Affairs and Social Protection further to Parliamentary Questions Nos. 908 of 18 April 2023 and No. 363 of 25 April 2023, his views on the need to retain in-person Citizens’ Information Services; if Dublin south CIS continues to search for an alternative affordable premises, as advised in the responses; and if she will make a statement on the meaning of affordable in the context of securing a new premises. [7293/25]

Photo of Dara CallearyDara Calleary (Mayo, Fianna Fail)
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The Citizens Information Board (CIB) funds and supports eight independent regional Citizen Information Service (CIS) companies, which in turn operate a national network of Citizens Information Centres. It is important to note that each CIS is a limited company governed by a voluntary Board of Directors which make decisions independently on the delivery of services in their regions.

Dublin South Citizen Information Service (CIS) is an independent company responsible for the provision of information, advice, and advocacy services across the south Dublin region. Services are delivered in nine locations across the south Dublin region as follows:

  1. - Ballyfermot Community Civic Centre, Ballyfermot Road, Ballyfermot, Dublin 10
  2. - Carmelite Community Centre, 56 Aungier Street, Dublin 2
  3. - Luke Cullen House, Oakfield Industrial Estate, Clondalkin, Dublin 22 D22 A9C6
  4. - 8 Sundrive Road, Kimmage, Dublin, D12 TP82
  5. - Marina House, Clarence Street, Dun Laoghaire, A96 P6P7
  6. - Unit 2, 5th Level (Above Tesco), Dundrum Town Centre, Sandyford Road, Dundrum, D16 X4K7
  7. - Unit 1, Mellowes Quay, Usher Street, Dublin 8, D08 CY9N
  8. - Ballyowen Castle Community Centre, Ballyowen, Lucan
  9. - Hainault House, Belgard Square South, Tallaght, D24 RFV0
In 2022 and 2023, following receipt of a notice to quit from the landlord of the Rathmines office, Dublin South CIS investigated options and alternative locations in the south of the city, including premises that could accommodate staff from both the Rathmines office and the Meath Street office.

In 2024, Dublin South CIS identified and secured a premises in Usher Street which could accommodate staff from the former Rathmines office as well as allowing for the replacement of the Meath Street office, which had become unsuitable for a number of reasons. The premises in Usher Street is now fully operational and serving the areas Dublin 2, 4, 6 and 8.

The staff team working from the Liberties CIC continue to resource and support an outreach and walk-in service at the Carmelite Centre on Aungier Street, a number of mornings and afternoons a week.

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