Roderic O'Gorman (Dublin West, Green Party)
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113. To ask the Minister for Public Expenditure and Reform for an update on the progress of the OGCIO programme to digitalise life events; which life events will be digitalised; which Departments will undertake this; when the digitalisation of life events will take place; and if he will make a statement on the matter. [4825/25]

Jack Chambers (Dublin West, Fianna Fail)
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My Department is leading on digitalisation of public services based on redesigning these public services around the needs of users when going through a life event. This is a core component to the Better Public Service Transformation strategy to 2030. A ‘life event’ is a significant event in someone’s life, such as a birth, death or marriage, learning to drive, getting or losing a job, getting healthcare or opening a business. Life events frequently involve more frequent interactions with multiple government or public services which are currently fragmented. It is the intention that this approach will ensure that Ireland achieves the 90% target of key public services consumed online by 2030.

Users will be able to access to integrated digital public services through a Life Events Portal and Government Digital Wallet, ultimately improving their service experience. The Government Digital Wallet, which is an integral part of the Life Events Service offering, has also been developed/tested and will be available to members of the public, on a voluntary basis, to securely store digital versions of important documents such as a driving licence, birth certificate or European Health Insurance card, all in one place on their phone.

The model for this service and the life events that are included span all key public services. The service design and technical work is progressing on a phased, prioritised basis informed by user needs and in line with international best practice recommendations. A public service digitalisation roadmap plan, laying out key milestones for delivery to 2030 is currently in development and will be published this year. Each life event service offering is being developed in collaboration with the relevant Departments and public service bodies and their services. For example, with the driving and owning a vehicle life event, there has been engagement with the Departments of Transport, Justice, and Social Protection, as well as the Road Safety Authority, Revenue, and An Garda Síochána.