Written answers
Wednesday, 12 February 2025
Department of Public Expenditure and Reform
Public Services Provision
James Geoghegan (Dublin Bay South, Fine Gael)
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139. To ask the Minister for Public Expenditure and Reform the various metrics his Department uses to measure the impact that digitalisation will have on public service delivery; the specific areas of public services that his Department have outlined as having the highest potential for digitalisation; and if he will make a statement on the matter. [5100/25]
Jack Chambers (Dublin West, Fianna Fail)
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Thank you Deputy for the question. My Department has been responsible for a number of recent reform initiatives, including ‘Better Public Services’ transformation strategy, which aims to deliver inclusive, high quality and integrated Public Service provision that meets the needs and improves the lives of the people of Ireland. This strategy is formed around three core themes, one of which is Digital and Innovation at Scale.
As set out in the Revised Estimates for Public Services 2025, OGCIO provides a high level goal to drive the digital transformation agenda across Government while providing and developing pan-public service ICT infrastructure, service delivery models and cross government applications. The Public Service Activities (Outputs) provided under this section include:
- Build to Share (BTS) Desktop: active daily users;
- Number of private cloud hosted applications;
- Digital Postbox service users;
- Verified MyGovID accounts;
- BTS Applications suite: active daily users;
- BTS: Sites connected to Government Networks;
- Public Service Data Catalogue Traffic
- Data Sharing & Accession Agreements brought through the framework under the Data Sharing and Governance Act 2019; and
- BTS Government Cloud Network PRSIM sites.
The plan will synthesise and build on policy development and stakeholder engagements to-date, digital public services developments including digital building blocks for service transactions and service integration, the Government Digital Wallet prototype, and service design blueprints and concepts for improved digital public services for key life events. The Roadmap will align with and leverage foundational and enabling strategic and regulatory frameworks for digital public services: Better Public Service Strategy 2030 and Connecting Government 2030 (among others) and national and digital regulation (national and EU) relevant to public services.
The final Roadmap document will include the vision as agreed, targets, governance, work packages and deliverables.
I would also like to inform the Deputy that in 2023, my Department also published an Action Plan for Designing Better Public Services. This Action Plan sets a national direction for how public services should be developed going forward. It provides a tangible, practical and comprehensive pathway for how Government will integrate design principles across the Public Service leading to more people-centred, inclusive, user-friendly and effective public service delivery.
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