Paul Murphy (Dublin South West, Solidarity)
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718. To ask the Minister for Housing, Planning, and Local Government if he agrees that Uisce Éireann should be held accountable for the claims it is responsible for, to ensure that people are not left facing the cost of losing their no-claims bonus and being forced to pay an excess by insurance companies; and if he will make a statement on the matter. [46487/24]

Darragh O'Brien (Dublin Fingal East, Fianna Fail)
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Uisce Éireann has statutory responsibility for all aspects of water services planning, delivery and operation at national, regional and local levels. The scope, prioritisation and progression of individual projects is a matter for Uisce Éireann and is approved through its own internal governance structures.

Uisce Éireann is responsible for its own arrangements in relation to insurance cover and handling claims for damages relating to its functions and activities. Uisce Éireann has established a dedicated team to deal with representations and queries from public representatives. The team can be contacted via email to oireachtasmembers@water.ie or by telephone on a dedicated number, 0818 578 578.

The Commission for Regulation of Utilities (CRU) provides a free complaint resolution service for customers who have submitted a complaint to Uisce Éireann and are unhappy with the outcome. Complaints to CRU can be made by completing an online complaint form or by downloading the form and submitting by email (customercare@cru.ie) or by post to The Customer Care Team, The Grain House, The Exchange, Belgard Square North, Tallaght, D24 PXW0. A copy of the complaint form is available from CRU’s website: www.cru.ie/make-a-complaint/complain-to-the-cru/.