Violet-Anne Wynne (Clare, Independent)
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153. To ask the Minister for Employment Affairs and Social Protection regarding the delay in processing address changes uploaded to mywelfare.ie, if she is aware that persons (details supplied) are having their disability payments paused due to address errors that they had already updated on mywelfare.ie; and if she will make a statement on the matter. [39436/24]

Heather Humphreys (Cavan-Monaghan, Fine Gael)
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Disability Allowance (DA) is a weekly allowance paid to people with a specified disability who are aged 16 or over and under the age of 66. This disability must be expected to last for at least one year and the allowance is subject to a medical assessment, means test and habitual residency conditions.

I can confirm that my Department received a DA application from the person concerned on 06 October 2021. Based on the information provided, they were awarded the maximum personal rate of DA from that date.

Correspondence dated 23 July 2024, which issued to the customer’s registered address, was returned to the Department by An Post, as ‘gone away’. On the basis of this information, their claim was suspended with effect from 10 September 2024 in order to establish their whereabouts.

To reinstate their DA payment, the person concerned provided confirmation of their address via MyWelfare on 19 September 2024. The DA payment of the person concerned was reinstated and correspondence issued to their registered address on 19 September 2024, confirming the reinstatement of their payment from 25 September 2024. Arrears for missed payment of 18 September 2024 also issued on 25 September 2024.

I trust this clarifies the matter for the Deputy.