Written answers

Monday, 9 September 2024

Department of Employment Affairs and Social Protection

Departmental Staff

Photo of Pauline TullyPauline Tully (Cavan-Monaghan, Sinn Fein)
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1015.To ask the Minister for Employment Affairs and Social Protection the number of WTE staff, by grade and gender, working in the national Intreo contact centre.[35676/24]

Photo of Heather HumphreysHeather Humphreys (Cavan-Monaghan, Fine Gael)
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The National Intreo Contact Centre (NICC) provides a single point of phone contact for customers who are making enquiries to Intreo Centres in relation to services and payments for people of working age. It also operates the National Community Welfare Service (NCWS) phoneline and the MyWelfare Support Helpline. Staff of the NICC are located at various locations across the country.

Please find below an outline of staffing within the NICC as requested.

Grade Male WTE Female WTE Total WTE
AP 1 1
HEO 2 5.9 7.9
EO 2 10.6 12.6
CO 12.3 36.5 48.8
TCO 10 9 19
Total 26.3 63 89.3

I trust this clarifies matters for the Deputy.

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