Paul Murphy (Dublin South West, RISE)
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1826.To ask the Minister for Children, Equality, Disability, Integration and Youth if he will permit a person (details supplied) to leave a direct provision centre and receive the weekly unhoused international protection applicant payment; if not, if they will be transferred to more suitable direct provision centre; and if he will instruct his Department to take urgent action to provide the support needed, given the details of this case. [32253/24]

Roderic O'Gorman (Dublin West, Green Party)
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The International Protection Accommodation Service (IPAS) cannot comment on individual cases. However, I can confirm that the details supplied have been shared with the IPAS Resident Welfare Team.

IPAS is always available to deal with any complaints from residents and residents are encouraged to engage with IPAS if they are unhappy with any aspect of their accommodation. Where a complaint is significant in nature or a resident is not comfortable raising a complaint with a centre manager, they may make the complaint directly, or through a representative authorised to act on their behalf, to the IPAS Customer Service Team.

If they wish to request IPAS accommodation they may contact the IPAS helpdesk to seek advice. The IPAS helpdesk can be contacted by email .

In the event of a resident not feeling comfortable with contacting the Department directly or the centre management, the Jesuit Refugee Service (JRS) operate a confidential support helpline for all residents being accommodated by IPAS. The Freephone helpline is operated by the Jesuit Refugee Service (JRS). If a resident wishes, a complaint made through this service may be passed, in confidence, to IPAS for investigation and resolution. All residents have access to this independent support helpline. IPAS is working to facilitate clinics at centres, in line with public health restrictions. The Jesuit Refugee Service (JRS) helpline contact number is 1800 929 00 or email: .

All people seeking international protection (IP) have access to the services of the Ombudsman, should they consider that their complaint has not been managed appropriately.