Mark Ward (Dublin Mid West, Sinn Fein)
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90.To ask the Minister for Communications, Climate Action and Environment where an individual can make a complaint about the standard of works carried out by the SEAI; and if he will make a statement on the matter. [32301/24]

Eamon Ryan (Dublin Bay South, Green Party)
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My Department funds a number of grant schemes to support homeowners to improve the energy efficiency of their properties. The day to day administration and management of applications for retrofit projects under Sustainable Energy Authority of Ireland (SEAI) schemes, including the effective management of complaints received, are an operational matter for the SEAI.

As part of SEAI’s Code of Practice all contractors are required to resolve complaints. If a customer is not satisfied with the works completed, contractors must make every reasonable effort to resolve the complaint to the customer’s and SEAI’s satisfaction.

The SEAI deals with all complaints received appropriately and this informs the risk-based approach to inspections. The case by case review of any complaints may inform desk based investigations and/or site visits where deemed appropriate.

SEAI operate under a Customer Charter and a complaints and appeals procedure is in place. If after following this procedure an applicant is not satisfied with the outcome, they can ask the Office of the Ombudsman for an independent review of the complaint. Further details are available here: .

SEAI has established a specific email address for queries from Oireachtas members so that such queries can be addressed promptly, in line with SEAI’s objective to deliver services to the highest standards. The email address is .