Holly Cairns (Cork South West, Social Democrats)
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303. To ask the Minister for Enterprise, Trade and Employment to provide the number and detail of the public helplines operated by their Department; whether calls are recorded on each helpline; and if not, whether he would consider recording calls for transparency and training purposes. [29991/24]

Peter Burke (Longford-Westmeath, Fine Gael)
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My Department currently operates three public helplines.

Calls are not currently recorded but the facility to do so is available. It is an operational matter for each Office to decide when it is appropriate to record calls.