Paul Murphy (Dublin South West, RISE)
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198. To ask the Minister for Transport, Tourism and Sport if he will advise on the process to follow when a person has made a complaint to the National Transport Authority and there has been no resolution offered or action taken to resolve this complaint; if there is an authority the person can report the NTA to for their poor handling of the complaint process; and if he will make a statement on the matter. [4094/24]

Eamon Ryan (Dublin Bay South, Green Party)
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The National Transport Authority (NTA) oversees the provision of public transport services (bus, rail, tram) and taxi services in Ireland. In addition to promoting active travel and car sharing.

The NTA's Customer Charter describes the Authority's commitments to public transport customers (Customer charter - National Transport). While the Authority's Customer Action plan describes how they deliver the commitments and standards that are set out in the Customer Charter (NTA Customer Action Plan). In the event that someone wishes to raise a complaint with the NTA, they can contact the Authority through any of the following means:

• Visit the Support Page here;
• Email: info@transportforireland.ie;
• Phone: 01 879 8300;
• Letter: National Transport Authority, Dún Scéine, Iveagh Court, Harcourt Lane, Dublin 2; and
• Twitter: @TFIupdates

In the event that a complaint submitted to the NTA has not been responded to/resolved, the matter can ultimately be escalated to the the Office of the Ombudsman (Make A Complaint | Ombudsman.ie | The Office Of The Ombudsman).