Thursday, 6 July 2023
Department of Employment Affairs and Social Protection
Social Welfare Payments
166. To ask the Minister for Employment Affairs and Social Protection the process under which her Department notifies people of their entitlement to a specific payment to avoid disruptions in payment. [33090/23]
When a customer makes a claim for a scheme administered by my Department, they are notified in writing of the formal decision on their claim application.
Where a claim is awarded, the decision letter to the customer will include details of the payment amount, when the first payment will be made and, if the customer is being paid by EIT in a Post Office, where the payment can be collected.
Where a claim is disallowed, the decision letter will include information on the customer's right to appeal this decision and how they can make an appeal to the Social Welfare Appeals Office.
I trust this clarifies the matter for the Deputy.